FAQ's

FAQs

Read Through Our FAQs To Answer Any Questions You Might have Please Feel Free To Contact Us.

info@autokits.co

Payment & Orders

Am I Charged VAT For My Order?

Customers in the United Kingdom, yes. 20% VAT is included in our pricing.

Regarding our International customers, no VAT is charged when you check out. The reason for this is when your order arrives within your own country, your local government will charge you import dutes/taxes separately.

How Do I Get A VAT Invoice/Receipt?

When you place an order with us, you will receive an e-mail with your order confirmation. Within this e-mail is a link to download your invoice which will contain all the information needed.

How Can I Amend Or Cancel My Order?

Yes of course, if you need any support with your order then you can get in touch with our team.

Will Your Products Affect My Vehicle Warranty?

Some modifications will affect the warranty of your vehicle and some will not.

Unfortunately, we cannot confirm if any of our products will affect your warranty as companies will have their own policies. We would advise speaking to your warranty/finance company or your dealership regarding these questions.

Can You Install The Parts You Offer?

Yes! We have fitting facilities in our Fitting HQ based in Luton LU1 3EQ. Please contact us if you would like us to fit the parts.

We also Have fitting partners across the country.

Returns

when you do return something to us, there are certain criteria which MUST be met before we accept your return request.

The product must be unused/not fitted Must be in the same condition in which you received it Returned in the original packaging.

There are some cases in which only partial refunds are granted.

Any item not in it's original condition, is damaged or missing parts for reasons for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

How Long Will My Refund Take?

Once we have received the item, it will take up to 48 hours for the team to check over the item, once the refund is processed, it will take 3-5 days to reach your account (PayPal takes 7 days to reach your account).

How Do I Return My Order?

You can contact our team here and we will assist you as much as possible but in the event you need to return your products, you can head to our returns Page.My Item

Arrived Damaged, What Do I Do?

Please contact us as soon as possible, info@autokits.co

Please Note: Have your order number ready with any evidence (images or videos of the damage).

Shipping

How do i track my order?

We us DX & Royal Mail to post all orders.

DX - https://www.dxdelivery.com/track

Royal Mail - https://www.royalmail.com/track-your-item

Why Do I Need To Pay Customs/ Import Duties In My Country If I've Paid Shipping Charges?

Due to no longer being in the EU since Brexit, we do not charge VAT when you check out on our website. This will instead be a customs/import duties bill which is from your local government when your order arrives. We do not dictate these fees.